Terms and conditions
The following terms and conditions apply to all agreements entered into between Ciblé ApS / BLS Hafnia ("seller", "we", "us") and the customer ("you", "the customer") when purchasing goods and services via blshafnia.com.
1. General information
BLS Hafnia / Ciblé ApS
Bredgade 36B, st.
1260 København K
CVR no.: 36728566
E-mail: support@blshafnia.com
2. Prices and payment
All prices in the webshop are stated in euros (EUR) and include Danish VAT.
Payment can be made with:
- Visa / Visa Debit
- MasterCard / MasterCard Debit
- MobilePay
We use Pensopay as our payment provider. The amount is only charged when the order is shipped. In the event of a refund, the amount can only be returned to the payment method used for the purchase.
3. Delivery
All orders are shipped with GLS and delivered via GLS ParcelShop, GLS Business or GLS private delivery.
Delivery times:
- Denmark: 1–3 business days
- International delivery: 5–7 business days
Delivery times are indicative, and delivery may take longer during busy periods.
4. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you buy from us.
The withdrawal period expires 14 days after the day on which you or a third party takes physical possession of the item. You must give us clear notice that you wish to withdraw from the purchase.
You cannot withdraw from the purchase simply by refusing to accept delivery without prior notice.
If an order includes a free gift as part of a campaign, it must be returned together with the order. If the gift is not returned, its value will be deducted from the refund.
5. Returns and exchanges
We offer a 14-day return and exchange period from the day the order is picked up at the parcel shop or delivered to the address.
The return or exchange must be dropped off at a parcel shop no later than 14 days after receipt.
Return processing:
- 3–5 business days after receipt at our warehouse
- Then 1–5 business days before the refund or exchange is completed
Returns via our return portal cost 4 EUR in Denmark and 7 EUR outside Denmark, which is deducted from the refunded amount.
If an order is returned after the return deadline, a gift card is issued for the amount minus the return fee.
You can choose to receive a gift card including a 10% bonus if you select this in the return portal.
Items must be returned:
- Unused
- In their original condition and packaging
- With all original tags intact
For hygiene reasons, BLS 3-Pack Boxers cannot be returned if the packaging has been opened.
6. Right to complain
You have a 2-year right to complain under the Danish Sale of Goods Act.
The right to complain covers defects in materials and/or manufacturing, but not damage caused by incorrect use or failure to follow the washing instructions.
You must make your complaint within a reasonable time after discovering the defect. A complaint made within 2 months is always considered timely.
If the complaint is justified, we will refund reasonable shipping costs.
7. Campaigns, free products and special periods
Free product with purchases over a certain amount
For campaigns where BLS Hafnia offers a free product with purchases over a stated amount, the following conditions apply:
- The free product must be actively selected and added to the cart by the customer to be included in the order.
- The free product is only included in the purchase if it clearly appears in the cart and at checkout before the order is completed.
- If the customer has not selected the free product and it does not appear in the order confirmation, it is the customer's own responsibility, and the product will not be sent afterwards.
- The free product cannot be added afterwards to an order that has already been completed.
If part of the order is returned and the conditions for the free product are no longer met, BLS Hafnia reserves the right to:
- require the free product to be returned, or
- deduct the value of the product from the refund.
Black Friday and Christmas
Extended return period – Christmas 2026
Orders placed between 15 October and 18 December 2026 can be returned or exchanged until 10 January 2027.
Black Friday (27–28 November 2026):
Returns or exchanges can be made within 14 days. After that, a gift card is offered until 10 January 2027.
8. Gift cards
Gift cards bought on blshafnia.com:
- Can only be used online
- Are valid for 12 months from the date of purchase
When you return a purchase made with a gift card, a new gift card is issued minus the return fee.
There is a 14-day right of withdrawal when buying gift cards.
9. Disclaimer
We reserve the right in the event of typographical errors, pricing errors and sold-out items.
For limited collaborations, we reserve the right to:
- Cancel orders that exceed the limit of max. 3 items per customer
- Cancel orders where discount codes have been used improperly
Limited collab products do not earn points in the Members Club and cannot be bought with points or welcome discounts.
10. Personal data
We treat your personal data confidentially and in accordance with our Privacy Policy, which is available on the website.
11. BLS Hafnia Members Club – terms
Membership
- Membership is free and personal
- Signing up requires valid contact details
- Misuse may lead to termination of membership
Earning points
- Points are earned on full-price purchases
- Points are registered once the purchase is completed
Using points
- Points can be used as a discount on future purchases
- Cannot be used on discounted items or campaigns
- Cannot be exchanged for cash
Validity
- Points are valid for 12 months from when they are earned
Returns
- If an order is returned, the points for the purchase are forfeited and deducted from your points overview.
- If an order is partly returned, the points for the returned items are forfeited and deducted from your points overview.
BLS Hafnia reserves the right to change or close the program without notice.
Last updated: 19 December 2025
